Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all users of devloc's online betting and casino platform, including the devloc website at devloc.cam, mobile applications for Android and iOS, and all associated services. devloc operates in compliance with international data protection standards and respects the privacy rights of Indonesian users.

This policy should be read in conjunction with our Terms & Conditions, which govern your use of devloc services. By creating a devloc account or using our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

2. Information We Collect

2.1 Personal Information You Provide

When you register for a devloc account and use our services, we collect personal information that you voluntarily provide, including:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification number (Indonesian KTP number).
• Contact Information: Email address, phone number, residential address, and postal code.
• Account Credentials: Username, password (stored in encrypted form), and security questions/answers.
• Financial Information: Bank account details (BCA, BRI, BNI, Mandiri, or other Indonesian banks), e-wallet information (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history, deposit and withdrawal records, and payment method verification details.
• Verification Documents: Copies of government-issued ID cards (KTP), proof of address documents (utility bills, bank statements), selfie photographs for identity verification, and any additional documents requested during enhanced due diligence procedures.
• Communication Records: Customer support chat transcripts, email correspondence, phone call recordings (with your consent), and feedback or survey responses.

2.2 Information We Collect Automatically

When you access and use devloc services, we automatically collect certain technical and usage information:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, device identifiers (such as advertising IDs), and mobile network information.
• Usage Data: Pages visited, features used, games played, bets placed, time spent on platform, navigation patterns, clickstream data, referring/exit pages, and timestamps of activities.
• Location Data: Approximate geographic location derived from IP address to ensure compliance with geographic restrictions and provide localized services appropriate to your region in Indonesia (Jakarta, Surabaya, Medan, Bandung, Bali, etc.).
• Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, and similar technologies to recognize you, remember your preferences, analyze platform performance, and improve user experience. You can control cookie settings through your browser, though disabling certain cookies may limit platform functionality.

2.3 Information from Third Parties

devloc may receive information about you from third-party sources:

• Payment Processors: Transaction confirmation, payment verification, and fraud detection information from banks and e-wallet providers.
• Identity Verification Services: Age verification, identity authentication, and document validation results from third-party KYC service providers.
• Marketing Partners: Information about how you found devloc if you were referred through an affiliate or marketing campaign.

3. How We Use Your Information

devloc uses your personal information for the following purposes:

3.1 Service Provision and Account Management

• Create, maintain, and manage your devloc account.
• Process deposits, withdrawals, and financial transactions in Indonesian Rupiah (IDR).
• Provide access to sports betting markets (bandar bola for football betting, esports betting, etc.), casino games, live dealer tables, slot games, and all platform features.
• Track betting history, game play, account balance, and transaction records.
• Apply bonuses, promotions, and loyalty rewards according to your eligibility and activity.
• Communicate important account notifications, promotional offers, and platform updates via email, SMS, or in-app notifications.

3.2 Legal Compliance and Verification

• Verify your identity, age (21+ requirement), and residency status in Indonesia.
• Comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
• Detect, prevent, and investigate fraudulent activity, suspicious transactions, bonus abuse, account manipulation, and violation of Terms & Conditions.
• Respond to legal requests from government authorities, law enforcement agencies, or regulatory bodies.
• Enforce our Terms & Conditions and protect the rights, property, and safety of devloc, our users, and the public.

3.3 Platform Improvement and Personalization

• Analyze platform usage patterns to understand user behavior and preferences.
• Improve website and mobile app performance, functionality, and user interface design.
• Personalize your experience by recommending games, betting markets, or promotions that match your interests.
• Test new features, conduct A/B testing, and optimize conversion rates.
• Generate aggregated, anonymized analytics and reports for business intelligence purposes.

3.4 Customer Support

• Respond to your inquiries, questions, and support requests via live chat, email, or WhatsApp.
• Resolve technical issues, account problems, payment disputes, and game-related queries.
• Provide assistance in Indonesian language through our 24/7 customer support team.
• Improve support quality through training and performance monitoring.

3.5 Marketing and Communications

• Send promotional emails about new games, special bonuses, tournament announcements, and exclusive offers.
• Deliver targeted advertising based on your interests and platform activity (with your consent).
• Conduct customer satisfaction surveys and gather feedback to improve services.
• You can opt out of marketing communications at any time by clicking unsubscribe links in emails or adjusting your account communication preferences.

4. How We Share Your Information

devloc does not sell your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist in operating our platform:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) process your deposits and withdrawals.
• Game Providers: Software providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft deliver casino games, live dealer tables, and slot content through our platform.
• Identity Verification Services: Third-party KYC providers verify your identity documents, age, and address to ensure compliance with legal requirements.
• Cloud Hosting and Infrastructure: Secure cloud service providers host our platform infrastructure and store encrypted data.
• Customer Support Tools: Live chat software and customer relationship management systems help our support team assist you efficiently.
• Marketing and Analytics: Email service providers, analytics platforms, and advertising networks (where you have consented) help us communicate with you and understand platform performance.

All third-party service providers are contractually obligated to protect your information, use it only for specified purposes, and comply with applicable data protection laws.

4.2 Legal Obligations and Enforcement

We may disclose your information when required by law or to protect our legal rights:

• In response to valid legal requests from government authorities, law enforcement agencies, courts, or regulatory bodies.
• To comply with legal obligations, court orders, subpoenas, or regulatory investigations.
• To protect the rights, property, and safety of devloc, our users, and the public.
• To detect, prevent, and address fraud, security vulnerabilities, and violations of our Terms & Conditions.
• In connection with potential or actual litigation, arbitration, or dispute resolution proceedings.

4.3 Business Transfers

If devloc is involved in a merger, acquisition, asset sale, or other business transfer, your personal information may be transferred to the acquiring entity. We will notify you via email and/or prominent notice on our platform before your information is transferred and becomes subject to a different privacy policy.

5. Data Security Measures

devloc implements comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:

• Encryption: All data transmission between your device and devloc servers is encrypted using industry-standard SSL/TLS protocols. Sensitive information such as passwords and financial data is encrypted at rest using advanced encryption algorithms.
• Access Controls: Strict access controls limit employee access to personal information on a need-to-know basis. All employees undergo background checks and sign confidentiality agreements.
• Two-Factor Authentication: Optional two-factor authentication (2FA) adds an extra layer of security to your account login.
• Secure Infrastructure: Our platform infrastructure is hosted on secure, redundant servers with firewalls, intrusion detection systems, and regular security monitoring.
• Regular Audits: We conduct regular security audits, vulnerability assessments, and penetration testing to identify and address potential weaknesses.
• Incident Response: We maintain an incident response plan to quickly detect, contain, and remediate any security breaches. In the unlikely event of a data breach affecting your personal information, we will notify you promptly as required by law.

While we implement robust security measures, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us if you suspect any unauthorized account access.

6. Data Retention

devloc retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:

• Active Accounts: We retain your personal information for the duration of your active account and for a reasonable period after account closure to comply with legal obligations, resolve disputes, and enforce agreements.
• Transaction Records: Financial transaction records, betting history, and game play logs are retained for at least seven years to comply with anti-money laundering regulations and tax laws.
• KYC Documents: Identity verification documents are retained for the legally required period after account closure to satisfy regulatory compliance obligations.
• Marketing Communications: If you opt out of marketing communications, we retain minimal information necessary to honor your opt-out request and prevent future unwanted communications.
• Anonymized Data: We may retain aggregated, anonymized data indefinitely for analytics and business intelligence purposes, as this data cannot be used to identify you personally.

7. Your Privacy Rights

As a devloc user, you have the following rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you. We will provide you with a copy of your data in a commonly used electronic format.
• Rectification: You have the right to request correction of inaccurate or incomplete personal information. You can update most information directly through your account settings.
• Deletion: You have the right to request deletion of your personal information, subject to legal retention requirements and legitimate business purposes such as fraud prevention.
• Restriction: You have the right to request restriction of processing your personal information in certain circumstances, such as when you contest the accuracy of the data.
• Portability: You have the right to receive your personal information in a structured, machine-readable format and transmit it to another service provider.
• Objection: You have the right to object to processing of your personal information for direct marketing purposes. You can opt out of marketing communications at any time.
• Withdrawal of Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time, though this will not affect the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact our Data Protection Team via email at [email protected] (plain text, not a clickable link) or through our 24/7 live chat support. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

devloc uses cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for platform functionality, account authentication, and security features. These cannot be disabled without affecting platform operation.
• Performance Cookies: Collect information about how you use our platform to help us improve performance and user experience.
• Functionality Cookies: Remember your preferences, settings, and choices to provide personalized features.
• Marketing Cookies: Track your activity across websites to deliver targeted advertising (with your consent).

You can control cookie preferences through your browser settings. Disabling certain cookies may limit platform functionality and personalization features.

9. International Data Transfers

Your personal information may be transferred to and processed in countries outside Indonesia where our service providers, servers, or business partners are located. These countries may have different data protection laws than Indonesia. When we transfer your information internationally, we implement appropriate safeguards such as standard contractual clauses, encryption, and strict data processing agreements to ensure your information receives adequate protection.

10. Children's Privacy

devloc services are strictly for users aged 21 and older. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that we have inadvertently collected information from a person under 21, we will promptly delete that information. If you believe we have collected information from a person under 21, please contact us immediately.

11. Changes to This Privacy Policy

devloc reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. Material changes will be communicated via email notification, prominent website banner, or account message. The "Last Updated" date at the top of this policy indicates when it was most recently revised. Continued use of devloc services after notification of changes constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact devloc's Data Protection Team:

• Email: [email protected] (plain text only, not a clickable link)
• Live Chat: Available 24/7 on the devloc website and mobile applications
• WhatsApp: +62 812 3456 7890 (08:00-23:00 WIB)

We take privacy concerns seriously and will investigate and respond to all inquiries promptly.